Terms & Conditions
Ensure to review the all important smallprint
PASSENGER TERMS OF SERVICE
1. Application
These conditions apply whether a contract has been made verbally or in writing. The company acts on behalf of all the passengers travelling on the vehicles. If the company is a group or partnership, an individual must be named as a responsible person. The company is responsible for the actions and decision of all the passengers on board including any additional costs incurred in performing the contract whether or not they actually travel with the party, the company will accept instructions from the passengers or their nominated representative. The company has the rights to advise the passengers at anytime verbally of all significant terms, making a booking will be deemed to signify acceptance of them.
2. Quotations
Quotations are given on the basis of the direct route and on the information provided by the passengers. The route used will be at the discretion of the company unless it has been particularly specified by the passengers in which case it will be clearly shown on the confirmation.
All quotations are given subject to the company having available suitable vehicle at the time the passengers accepts the quotation.
The passengers cannot assume the use of the vehicle between outward and return journey, nor that it will remain at the destination for them, unless this arrangement has been agreed with the company in advance.
The company reserves the right to levy additional mileage or time to that agreed. The charge will be pro-rata and in accordance with the formula advised on the booking confirmations.
3. Booking Process
The vehicle will depart at times agreed by the passengers and it is the responsibility of the company for all passengers at those time.
4. Lost Property
The company may will not accept liability for any losses incurred by passengers who fail to follow instructions given by the company.
5. Vehicle Capacity
The company will, at the time of booking agree and specify the legal seating capacity of the vehicle to be supplied. The company must not over load the vehicle beyond this capacity.
6. Responsibility of the Transportation Services
The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of the company agreements.
7. App Based Bookings
Normally a confirmation text is sent by the company for the passengers letting them know that their booking has been accepted.
8. Booking Cancellations
In event of any emergency riot strike stoppage or restraint of labour or anything happening of any event over which the company has no control (including adverse weather).
The company may be returning all money paid without any hesitation. While all party will be notified within 48 hours.
9. Complaints
In event of the company’s services, the company should endeavour to seek solution at the time by seeking assistance from the driver, If this has not provided a remedy, all complaints should be submitted in writing within 14 days of the termination day of the passengers.
The company will acknowledge all complaints within the time period of 14 days and will normally reply within 28 days.
10. New Payment Method
The company payment method are by credit card, bank transfer or the passengers can call to be paid over the phone if they wish.
11. Sub-Contracting
Where the company hires vehicles from other operates at the request of the passengers and where the company arranges as and when required.
If the company cannot accept the passengers booking due to any reason or the other, or shortage of driver at the time of booking, the company will call to other neighbouring companies that are fully licence to fulfil the booking. The company attach a flow chart for demonstration purposes.
12. Notifications.
Once a confirmation has been issued to the passengers the company reserves the vehicle. Giving the passengers time to cancel the booking subject to notifying the company.
13. Vehicles Checked
All vehicles at the company are subject to full vehicles checked, document verification before being employed by the company.
14. Driverless Vehicle
The company will plan the route and schedules in advance to ensure that each customer booking are correct. The company will be please to make provision for this vehicle as and when required, its a challenge but the company are looking forward and will be making all necessary provision.
These terms and conditions of agreements apply to all drivers transportation of passengers of West London Cars, and should read in conjunction with the particular terms of agreements that are appended to this agreements.
a). When a passenger, submits a booking request Via our booking channel, i.e. phone website or mobile app-· The booking is accepted directly by us creating a legally binding contract between, West London Cars …and the passengers.
ii). Acting as Principal We accept full responsibility as principal for delivering the booked journey. The passenger does not enter into a separate contract with the driver.
iii). Driver Management and Dispatch
The driver carries out the journey on our behalf under our direct dispatch and management. We maintain full responsibility for the booking from the point of acceptance through to the journey completion, including handling ant service issues, complain and cancellations.
iv). Fares and payment
We are responsible for the setting, collecting and managing all booking fares, any payment made by the passenger is accepted by us as principal.
v). Terms and Conditions
Our written terms and conditions are strictly mirrored this legal structure explicitly stating that we act as the principal contractor for all Private Booking. Pre-booked journeys and advance bookings will be queued in the system and automatically dispatched to drivers ahead of time, ensuring punctual arrival.
Driver matching:
Bookings required specific vehicle types or driver vehicle attributes .. eg specialised luggage space or specific driver, jobs will only be allocated to matching fully licensed drivers
Journey Dispatch:
Once booking is allocated and accepted by driver …. Driver notification, the driver received full journey details, pickup destination and passenger notes, securely through their digital terminal app.
Passenger Confirmation:
The passenger is automatically notified via SMS or push notification, this message will contain the booking confirmation, estimated time of arrival and crucial safety details. The notification will include the driver’s name and photo, along with the vehicle make, model, and registration number.
Live management and safeguarding:
Our management team control room staff will oversee live operations to ensure safety and services quality.
Real time GPS tracking:
1). Face to Face Booking: Where available, such as at our physical office, designated booking desk, or partner venues, customers can speak directly with a representative to arrange their travel.
2). We plan to offer our private hire services through multiple booking channels to maximise accessibility, convenience, and ease of booking.
Our services will be accessible Via the following:
a). Telephone booking for customers who prefer direct human interaction or do not have immediate internet access.
We will maintain a dedicated 24/ 7, telephone booking line staffed by professional dispatchers
b). Face to Face Booking
Where applicable such as our physical office designated booking desk or specific venue partnerships. Customers can speak directly with a representative to arrange their travel.
c). Digital Booking Platform
Website and mobile app, customer will be able to book rides view real time, vehicle availability, track their driver and manage payments instantly through our dedicated, user friend website and mode application.
B4 Booking Administration and management Process
We will utilise a centralised digital booking and dispatch management system to administer all private booking. This ensures that every journey is logged, tracked and managed efficiently from start to finish. Our process is broken right down into four keys stages. We will utilise a centralised digital booking and dispatch management system to administer all private booking. This ensures that every journey is logged, tracked and managed efficiently from start to finish. Our process is broken right down into four keys stages.
Receipt of bookings
All booking request whether received via our mobile app website, telephone or corporate intermediaries will be funnelled directly into our central dispatch software, at the point of receipt, the system will mandatory capture and log.
a. Passenger name and contact details
b. Exact picked location, date and time Destination details
c. Destination details
d. Vehicles type required e.g standard , estate , wheelchair accessible
e. Any special requirement
2). Allocation of bookings
Our dispatch system utilises intelligent automated allocation, combined with controller oversight to assign journeys fairly and efficiently
Proximity based dispatch. The system will identify the closet available and complaint driver to the pickup location to minimise waiting times and carbon emissions. Every vehicle will be tracked via GPS real time on our central management
Delay Mitigation:
If a driver is delayed by unexpected traffic, our system or controller will promptly notify the passenger and, where necessary, reallocate the booking to the nearest suitable vehicle to maintain punctuality. To comply with local licensing regulations, complete records of each booking, including the allocating controller, driver, and vehicle used, will be securely retained for the legally required period.
DRIVER TERMS OF SERVICE
By registering – a driver to West London Cars, you are agreeing to the following terms and conditions. The terms and condition constitute a binding contact between you and West London Cars.
West London Cars is the owner and operator of West London Cars, and its mobile applications made available to all devices and other promotional applications developed by West London Cars, for purposes of this Contract, alternately referred to as contract terms and condition, or agreements.
Operating under TFL, private hire regulations mean that drivers cannot be treated as purely hands off independent contractors. West London Cars, must take responsibility for bookings. Contractual
Relationship (The Worker Status):
Following major Supreme Court rulings, platforms in London must acknowledge drivers as” workers”, under the employment law, from the national living wage, accrued holiday pay, and standard pension contributions for time spent on trips.
TFL Licensing Requirements:
Drivers must hold a valid, active Tfl private hire driver licence
Drivers must immediately report any convictions, points added to their license, or suspensions to the platform.
Pre-booked journeys and advance bookings will be queued in the system and automatically dispatched to drivers ahead of time, ensuring punctual arrival.
Driver matching:
Bookings required specific vehicle types or driver vehicle attributes …e.g. specialised luggage space or specific driver, jobs will only be allocated to matching fully licensed drivers
Journey Dispatch:
Once booking is allocated and accepted by driver …driver notification, the driver received full journey details,. pickup destination and passenger notes, securely through their digital terminal app.
Passenger Confirmation:
The passenger is automatically notified via SMS or push notification, this message will contain the booking confirmation, estimated time of arrival and crucial safety details. The notification will include the driver’s name and photo, along with the vehicle make, model, and registration number.
Live management and safeguarding:
Our management team control room staff will oversee live operations to ensure safety and services quality
Real time GPS tracking:
London Vehicle and Emissions Compliance:
The vehicle must hold a valid TFL private hire vehicle licence
Emissions rules, all new vehicles added to the platform must be Zero
Emission Capable, and meet Euro 6 emissions standards. Vehicle Age Tiers, vehicle must strictly adhere to London age limits eg, standard categories generally require vehicles manufactured in 2020 or later.
Congestion Charge and ULEZ Responsibility:
Drivers are responsible for ensuring their vehicle meets Ultra low Emission Zone, ULEZ standards. Any central London congestion charges or road tolls must be handled transparently, either bundled dynamically into passenger fares or paid independently.
Booking Responsibility:
In compliance with London operator licensing, the platform accepts the booking directly from the passenger and for ensuring the ride is fulfilled safely, rather than claiming to act solely as agent. Every vehicle will be tracked via GPS real time on our central management.
Delay Mitigation:
If a driver is delayed by unexpected traffic, our system or controller will promptly notify the passenger and, where necessary, reallocate the booking to the nearest suitable vehicle to maintain punctuality.
To comply with local licensing regulations, complete records of each booking, including the allocating controller, driver, and vehicle used, will be securely retained for the legally required period.
Liability:
As a conditions of receiving referrals from West London Cars, you are required to maintain current coverage by and carry proof of your respective document:
1). Vehicle Insurance
2). TFL Badge
3). MOT
Accident Procedures:
In case of an accident, injury violation of law, of terms and conditions, of this agreement by any person you agree to provide immediate written notice to West London Cars, written notice shall include detailed narrative of the event or violation, including where it occurred when it occurred who was involved and what damages are alleged sent to West London Cars.
You also agree to fully and timely cooperate in any investigation by West London Cars or any outside bodies.
Entire Agreements:
This agreements constitutes the entire agreement between the two parties and supersedes al prior or written promises regarding the use of West London Cars.
